Refund policy

A NOTE ON RETURNS

Pure oud oil is one of the most personal substances in the world. What you smell on paper is not what you will smell on skin. What you smell on Monday is not what you will smell on Friday. Oud does not perform — it reveals. It requires time, warmth, and patience before it becomes what it was always going to be.

For this reason, all sales are final.

We do not accept returns or exchanges on the basis of scent preference, projection, or longevity. These are not defects — they are the nature of pure oud oil.

IF YOU ARE DISSATISFIED

We take this seriously.

If your experience with a NADHOR oud does not meet your expectations, we ask that you reach out to us directly before drawing a conclusion. In many cases, the oud has not yet had the chance to speak. We will guide you — how to wear it, when to wear it, how to layer it, how to let it open.

If after that conversation you remain unsatisfied, we will offer you a credit toward another bottle in The Collection or The Imperial. We stand behind every scent we release. We do not stand behind a refund — we stand behind finding you the oud that was meant for you.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, leaking, or incorrect, contact us within 48 hours of delivery with a photograph. We will replace it. No questions asked.

CONTACT

NADHOROUD.COM
Email: info@nadhoroud.com
WhatsApp: +971 58 665 3631
For all order issues or oud guidance — we are here.