Shipping policy
NADHOR — The House of Nadr Oud
SHIPPING
NADHOR ships within the United States only at this time. All orders are processed within 2–3 business days and shipped via insured carrier. Delivery typically arrives within 5–7 business days from the date of shipment.
Every bottle leaves our hands inspected, sealed, and packed to arrive as it was intended — intact, protected, and worthy of what is inside.
You will receive a tracking number by email once your order has been dispatched.
International shipping will be available soon. Contact us at nadhoroud.com or WhatsApp +971 58 665 3631 to inquire.
A NOTE ON RETURNS
Pure oud oil is one of the most personal substances in the world. What you smell on paper is not what you will smell on skin. What you smell on Monday is not what you will smell on Friday. Oud does not perform — it reveals. It requires time, warmth, and patience before it becomes what it was always going to be.
For this reason, all sales are final.
We do not accept returns or exchanges on the basis of scent preference, projection, or longevity. These are not defects — they are the nature of pure oud oil.
IF YOU ARE DISSATISFIED
We take this seriously.
If your experience with a NADHOR oud does not meet your expectations, we ask that you reach out to us directly before drawing a conclusion. In many cases, the oud has not yet had the chance to speak. We will guide you — how to wear it, when to wear it, how to layer it, how to let it open.
If after that conversation you remain unsatisfied, we will offer you a credit toward another bottle in The Collection or The Imperial. We stand behind every scent we release. We do not stand behind a refund — we stand behind finding you the oud that was meant for you.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, leaking, or incorrect, contact us within 48 hours of delivery with a photograph. We will replace it. No questions asked.
CONTACT
WhatsApp: +971 58 665 3631
For all shipping inquiries, order issues, or oud guidance — we are here.