Return & Exchange Policy

Last Updated: July 2026

We want you to shop with confidence at the House of Nadhor.

---

30-Day Returns

You may return eligible products within 30 days of receiving your order.

To qualify for a return:

• The product must be unopened.
• The original seal must remain intact.
• The item must be unused.
• The product must be returned in its original packaging.

---

Opened Products

Due to the personal nature of fragrance products and hygiene considerations, we cannot accept returns or exchanges on any bottle that has been opened, used, or had its seal removed.

---

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the item
• Photos of the shipping box (if applicable)

We will resolve the issue as quickly as possible.

---

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

---

Return Shipping

Unless the return is the result of our mistake or a defective product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service.

---

Contact

For return requests or assistance, please contact:

Email: support@nadhor.com